Frequently Asked Questions

  Dress Net Skirt
 
What do you sell at Dream Petticoats?
 
We specialise in Net Skirts, Petticoats and Tutu's.  
All these items are handmade by us in our
UK workshop so you can be assured of a quality product. We also 
have in stock a small quantity of accessories
ie:  gloves, anklets, tights and stockings etc. 
 
   
  
 Where are you located?
 
We are located in Yorkshire, England.
 
 
  
  
Can I go to your store?
 
No, we are a mail order only store which means low overheads
for us and low prices for you!
This also means that we are open on-line 24 hours a day.
 
 
 
  
 What currency is listed on your site?
 
As we are a UK company our currency is listed in British Pounds
Sterling (£). If you are an international buyer you can use www.xe.com
to get a current exchange rate.
 
   
 
  
Is my payment secure?
 
Yes, we use Cardsave or Paypal to process your credit/debit card payments.
They automatically encrypt your confidential information in transit
from your computer to ours using the Secure Sockets Layer (SSL) protocol
For further peace of mind, in December 2015, Dream Petticoats upgraded
our website security by becoming fully SSL encrypted on every web page.
 
 
 
 
Can I order on the telephone?

Telephone orders are welcome. Just call 0845 388 1980 (Calls cost 5p per
minute plus your phone company's access charge)
or alternatively call our UK Mobile Line 07786 231 489
(Standard mobile call rates apply within the United Kingdom)
For more information on secure online payments; click here
 
 
 
 
I like one of your items but would like it slightly
different - Is this possible?
 
  Yes, please contact us  with your requirements and we will get back to you.
Most colour/trim options are available and we are in the process of listing more.
 
 
 
 
How can I ensure an exact colour match for my skirt?
 
We can send you up to four colour samples of our dress net
for a small charge of £1.00 which is refunded to you when you
place an order. Just click here to order your colour samples.
 
 
 
 
 I am unsure which style of skirt to choose -
Are you able to assist in my choice or offer any advice?
 
We have now created a separate page regarding skirt options and measuring
guidelines - this should answer most of your questions. click here for more information.
 
 
 
 
When can I expect my order?
 
We have specified the despatch time on each product but please note that this 
is the Despatch time and not the Delivery timescale. All our items are sent
by Royal Mail 1st Class  or  1st Class Recorded Post  but if you would like to 
ensure your item arrives quicker than stated please call/contact us and if possible
will do our best to despatch on a Next Day Royal Mail Special Delivery.
There is an additional charge for the Special Delivery service.
  
 
 
 
Can I return my order?
 
We follow the Distance Selling Regulations (UK) 2000 which  means that
any pre-packed goods can be returned within 7 days for a full refund
(excluding delivery). The cost of returning a product will be met by the
Customer. Custom made or made to measure items can only be returned
under certain circumstances as per our Terms & Conditions policies. 
 In the unlikely event that your item should prove faulty please contact us 
and we will advise you of the necessary steps to take. We always
endeavour to put things right as quickly as possible. 
 
     
 
 
How do I contact Dream Petticoats?
 
You can contact us  via email or alternatively you can call us
by telephone on 0845 388 1980 (Calls cost 5p per minute plus
your phone company's access charge)
or our UK Mobile Line 07786 231 489
(Standard mobile line rate within the UK)
 
 
 
 
Privacy Statement
 
We recognise the importance of protecting the privacy of your personal
details as a user of this web site. We do not pass any details you submit to
any third party. We do not contact you unsolicited, unless the matter involves
any outstanding order. Our privacy policy is under frequent review and any
changes will be posted (in accordance with the Data Protection Act 1998).