Dream Petticoats Terms & Conditions
Standard Shipping and Handling
Orders within the UK will be sent by Royal Mail 1st Class, 1st Class Recorded, Special Delivery or the service discussed at the time of purchase. Dream Petticoats will not be held responsible for Royal Mail's failure to deliver on time or any other courier service used. All orders will be processed and posted as the despatch times shown on the product page or the time pre-agreed with the customer. Dream Petticoats will not be held responsible for late deliveries due to strike action, adverse weather conditions or any other delay which is out of Dream Petticoats control. We always obtain a Proof of Posting/Recorded posting slip which we will follow up on your behalf should the need arise. Please note that if you have requested a special delivery message during checkout ie: Please leave in Greenhouse/Garage etc and the parcel goes missing we will not be held responsible as this has been done at your request.
If you require an item despatching urgently within the UK, we offer a Priority Next Day Delivery Service. To use this service you must contact us by telephone or email (contact details are available on our 'Contact Us' page here. You will need to provide us with the item you require and the delivery date that you would like to receive it by. We will discuss any further details and agree a despatch date with you. Please note: The despatch date is the date that we will post your item and not the date that you will receive your item. Dream Petticoats will not be held responsible for the Royal Mail or any other agreed courier/mail/parcel service's failure to deliver your item on time as this is totally out of Dream Petticoats control. However, we will guarantee to despatch/post your item on the pre-agreed date.
The Priority Next Day Delivery Service is offered at our discretion based on current workload for our staff and the status of the delivery companies used. All other conditions are as our Standard Shipping and Handling Terms and Conditions above.
There will be an additional charge for the Priority Next Day Delivery Service. An online invoice will be sent to your email address and must be paid before work commences on your petticoat. The fee's we charge for our fast track service include the extra Special Delivery charge, a seamstress working unsociable/overtime hours and the preferential move to the front of the current workload queue.
Orders placed after 5pm are counted as being placed on the following day. Only working days are counted (i.e. Monday - Friday). Saturday's and Sunday's do not count as normal working days, nor do they count in the delivery times. Please be aware that if your item is despatched on a Friday, the item should be delivered to you on the following Monday. However, Royal Mail sometimes have been known to deliver on a Saturday depending on their workload.
The Priority Next Day Deliveries are sent by Royal Mail Special Delivery. Please note that the parcel must be signed for on receipt. If there is nobody at the delivery address to sign for the parcel, it will be returned to your local Royal Mail delivery office. The post person should leave you a card to inform you of this. You will then be able to contact the delivery office to re-arrange delivery for another day or collect the parcel in person when your delivery office is open for collections. Dream Petticoats is not responsible for parcels that are lost due to the postal services negligence to deliver the item to the correct address, nor are we responsible for parcels that are left at company receptions, PO boxes of any kind and concierge's in flats, apartments or any communal living space. Dream Petticoats will not be held responsible for any parcels delivered on time but not passed on to the recipient.
The delivery address you provide will be the one we use for shipping. Dream Petticoats will not be held responsible for any incorrect address details being provided at point of order.
For Handmade items despatch time as stated on product listing - Please note: Despatch time is when the items are posted out and not when they are delivered.
All other products up to 7 days
Orders placed after 5pm are counted as being placed on the following working day (ie. Order placed Wednesday 9pm with a despatch time of 2 working days - the order is classed as received Thursday and will be despatched by Monday at the latest)
For Special Unlisted Orders despatch time will be as discussed at time of order
The above times are approximate, please be aware that due to circumstances beyond our control the delivery times may be longer.
The appearance of colours and textures on this website may be affected by your computer or display and should be accepted as a guide only. If you require a specific match we suggest requesting a product sample first.
In some countries products may be subject to Import Duty. The payment of this duty is the responsibility of the purchaser/addressee.
Dream Petticoats recognise the importance of protecting the privacy of your personal details as a user of this website.
Dream Petticoats is committed to making sure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
When you become a customer of Dream Petticoats and make an order with us, you will provide your name, address and email address. This data is used by us only in relation to your order; for processing and sending orders and to clarify or communicate any issues surrounding your order.
Dream Petticoats uses Create as its website platform provider, and this is where your customer data is collated and held. Create has the highest levels of security - with full SSL encryption as well as other security measures such as firewalls and password protection. This provides protection for the data shared between the web server and the browser. Site security is evidenced by the green padlock and a url which begins https:// in the browser bar.
As the data controller, Dream Petticoats will not use your data for any other marketing purposes or share your data with third parties.
Payments:When paying for your orders with Dream Petticoats, you are using third-party payment processors. We do not store or collect your payment card details. Both the Create website platform checkout system and our card payment services, Paypal and CardSave (World Pay) use a secure and encrypted service, to ensure your payment details are protected to the highest level. They will only collect and store card information if you have opted to do so, for faster checkout in the future.
This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Dream Petticoats use Cardsave (World Pay) or Paypal to process your Credit/Debit card payment. They automatically encrypt you confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL). Please note: As from December 2015, the Dream Petticoats website was upgraded to be fully SSL encrypted. With full SSL encryption, you should see the green padlock symbol in the url bar showing that the page you are on is secure.
dreampetticoats.co.uk follows the Consumer Contracts Regulations. This means that you may return any off-the-shelf item to us for a full refund (excluding delivery charges) within 14 days of delivery providing the item is new and unused (and in original undamaged packaging).
All prices are shown in GBP (Pounds Sterling) Payment in full must be received with all orders.
If you have any suggestions, queries or comments please feel free to email us at: