Dream Petticoats Terms & Conditions

 
Tiered Net Petticoats 
 
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Dream Petticoats Terms and Conditions  

 


Standard Shipping and Handling

Orders within the UK will be sent by Royal Mail 1st Class, 1st Class Recorded, Special Delivery or the service discussed at the time of purchase. Dream Petticoats will not be held responsible for Royal Mail's failure to deliver on time or any other courier service used.  All orders will be processed and posted as the despatch times shown on the product page or the time pre-agreed with the customer.  Dream Petticoats will not be held responsible for late deliveries due to strike action, adverse weather conditions or any other delay which is out of Dream Petticoats control. We always obtain a Proof of Posting/Recorded posting slip which we will follow up on your behalf should the need arise.   Please note that if you have requested a special delivery message during checkout ie: Please leave in Greenhouse/Garage etc and the parcel goes missing we will not be held responsible as this has been done at your request.
 
Orders outside the UK will be sent via Air Mail.
For overseas orders, the shopping cart will display and add the correct shipping costs to your order when the destination is selected.
 
 
Priority Next Day Delivery Service
 

If you require an item despatching urgently within the UK, we offer a Priority Next Day Delivery Service. To use this service you must contact us by telephone or email (contact details are available on our 'Contact Us' page here. You will need to provide us with the item you require and the delivery date that you would like to receive it by. We will discuss any further details and agree a despatch date with you. Please note: The despatch date is the date that we will post your item and not the date that you will receive your item. Dream Petticoats will not be held responsible for the Royal Mail or any other agreed courier/mail/parcel service's failure to deliver your item on time as this is totally out of Dream Petticoats control. However, we will guarantee to despatch/post your item on the pre-agreed date.

The Priority Next Day Delivery Service is offered at our discretion based on current workload for our staff and the status of the delivery companies used. All other conditions are as our Standard Shipping and Handling Terms and Conditions above.

There will be an additional charge for the Priority Next Day Delivery Service. An online invoice will be sent to your email address and must be paid before work commences on your petticoat.  The fee's we charge for our fast track service include the extra Special Delivery charge, a seamstress working unsociable/overtime hours and the preferential move to the front of the current workload queue.

Orders placed after 5pm are counted as being placed on the following day. Only working days are counted (i.e. Monday - Friday). Saturday's and Sunday's do not count as normal working days, nor do they count in the delivery times. Please be aware that if your item is despatched on a Friday, the item should be delivered to you on the following Monday. However, Royal Mail sometimes have been known to deliver on a Saturday depending on their workload.

The Priority Next Day Deliveries are sent by Royal Mail Special Delivery. Please note that the parcel must be signed for on receipt. If there is nobody at the delivery address to sign for the parcel, it will be returned to your local Royal Mail delivery office. The post person should leave you a card to inform you of this. You will then be able to contact the delivery office to re-arrange delivery for another day or collect the parcel in person when your delivery office is open for collections. Dream Petticoats is not responsible for parcels that are lost due to the postal services negligence to deliver the item to the correct address, nor are we responsible for parcels that are left at company receptions, PO boxes of any kind and concierge's in flats, apartments or any communal living space. Dream Petticoats will not be held responsible for any parcels delivered on time but not passed on to the recipient.

The delivery address you provide will be the one we use for shipping. Dream Petticoats will not be held responsible for any incorrect address details being provided at point of order.
 

 
Despatch Times

For Handmade items despatch time as stated on product listing - Please note: Despatch time is when the items are posted out and not when they are delivered. 

All other products up to 7 days

Orders placed after 5pm are counted as being placed on the following working day (ie. Order placed Wednesday 9pm with a despatch time of 2 working days - the order is classed as received Thursday and will be despatched by Monday at the latest)

For Special Unlisted Orders despatch time will be as discussed at time of order

The above times are approximate, please be aware that due to circumstances beyond our control the delivery times may be longer.


Materials

The appearance of colours and textures on this website may be affected by your computer or display and should be accepted as a guide only. If you require a specific match we suggest requesting a product sample first.



Customs Duty

In some countries products may be subject to Import Duty. The payment of this duty is the responsibility of the purchaser/addressee.
 
 
Privacy Policy
 
Dream Petticoats recognise the importance of protecting the privacy of your personal details as a user of this website.

This privacy policy explains how we respect the privacy of our website users; the information that we gather, how it is used and how it is kept secure. Our policy will ensure that we comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. 
Dream Petticoats is committed to making sure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Orders:

When you become a customer of Dream Petticoats and make an order with us, you will provide your name, address and email address. This data is used by us only in relation to your order; for processing and sending orders and to clarify or communicate any issues surrounding your order.
Dream Petticoats uses Create as its website platform provider, and this is where your customer data is collated and held. Create has the highest levels of security - with full SSL encryption as well as other security measures such as firewalls and password protection. This provides protection for the data shared between the web server and the browser. Site security is evidenced by the green padlock and a url which begins https:// in the browser bar.
As the data controller, Dream Petticoats will not use your data for any other marketing purposes or share your data with third parties.

Payments:

When paying for your orders with Dream Petticoats, you are using third-party payment processors. We do not store or collect your payment card details. Both the Create website platform checkout system and our card payment services, Paypal and CardSave (World Pay) use a secure and encrypted service, to ensure your payment details are protected to the highest level. They will only collect and store card information if you have opted to do so, for faster checkout in the future.

 
Cookie Policy

This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
This website sets functionality cookies. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
This website sets targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
 
 
Secure Payments

 

Dream Petticoats use Cardsave (World Pay) or Paypal to process your Credit/Debit card payment. They automatically encrypt you confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL).   Please note: As from December 2015, the Dream Petticoats website was upgraded to be fully SSL encrypted. With full SSL encryption, you should see the green padlock symbol in the url bar showing that the page you are on is secure.


Returns Policy

 

dreampetticoats.co.uk follows the Consumer Contracts Regulations.   This means that you may return any off-the-shelf item to us for a full refund (excluding delivery charges) within 14 days of delivery providing the item is new and unused (and in original undamaged packaging).

 
 
Custom Made Items Returns Policy
  
A custom made item is a made to measure product. All of our net skirts, petticoats and tutu's are made to order. We do not have any net skirts, petticoats or tutu's pre-made off the shelf. When an order is taken for a handmade item, that item is made up in our workshop to the specific colour and size that the customer has ordered therefore is a custom made product. In accordance with the Consumer Contracts Regulations which covers tailor-made, personalised goods and underwear our policy for the return of custom made items is as follows.
If you wish to return a custom made to measure item you must follow this procedure in accordance with our terms and conditions. You must contact us within 7 days of receipt of the item that you want to return stating the reason why you want to return the item. All our custom made items are carefully checked for faults before we ship them but in the very unlikely event that a fault is found in the materials or workmanship, a replacement will be sent on receipt of the faulty item. All returns require a returns authorisation number which you can obtain by contacting us within 7 days of receipt of your item. The item you return must reach us within 7 days of you contacting us. Please ensure you obtain proof of posting or send via a recorded method as lost in the post returns will not be refunded or exchanged. If an item is found to be unsuitable ie: incorrect size ordered, lining or extra layers required, we are more than happy to work with our customers to rectify the situation but any extras or alterations must be paid for by the customer together with additional postage. All our petticoats are made to measure so in very rare circumstances where we do agree a refund on a made to measure item, only the sum of 60% of the item price will be refunded. This is to cover materials and labour costs. Postage is to be paid by the customer.  Any products returned to Dream Petticoats without prior arrangement and without a returns authorisation number will not be entered into as this is in violation of our terms and conditions. Dream Petticoats will not be responsible for sending unauthorised returns back to the customer. Any special delivery charges requested by the customer are also non-refundable. Any error made by the customer when ordering must be notified to us immediately by telephone or the 'contact us' form. We are unable to refund due to customer error on made to measure items. Dream Petticoats reserve the right to amend the companies terms and conditions at any time.


Remittance Terms

All prices are shown in GBP (Pounds Sterling) Payment in full must be received with all orders.  
If you are shopping from outside the UK, your credit card will be charged in GBP and your credit card company will convert the transaction to your own currency. All trademarks are the properties of their respective owners and are acknowledged.
 
  
Link Exchange Policy
 
Please note that Dream Petticoats cannot be held responsible for the content of our linking partners websites as this is out of our control and impossible to monitor.   We do take care not to link with websites of an adult nature or any other website that is likely to offend.   If you do find that a link from the Dream Petticoats website leads to any unsuitable or offensive content on another site please do not hesitate to contact us and we shall remove the link immediately.



If you have any suggestions, queries or comments please feel free to email us at:

sales@dreampetticoats.co.uk 

 
Telephone us on  07786 231 489   (our UK mobile line)
 
or write to us:
 
Dream Petticoats
36 High Ridge Park
Rothwell
Leeds
West Yorkshire
LS26 0NN