Dream Petticoats Terms & Conditions

If you require an item despatching urgently (ie Next Day Delivery) we can offer this service depending on current workload. An additional charge of £5.90 will be added for this service. Please contact us on 0845 388 1980 (Mon – Fri 9am – 5pm) to discuss this option. Calls are charged at local rates from UK landlines.

Orders outside the UK will be sent via Airmail.

All prices include the cost of UK postage.

For Overseas Orders the shopping cart will display and add the correct shipping to your order when the destination is selected.  

All other products up to 7 days

Orders placed after 5pm are counted as being placed on the following working day (ie. Order placed Wednesday 9pm with a despatch time of 2 working days - the order is classed as received Thursday and will be despatched by Monday at the latest)

For Special Unlisted Orders despatch time will be as discussed at time of order

The above times are approximate, please be aware that due to circumstances beyond our control the delivery times may be longer.

Materials

The appearance of colours and textures on this website may be affected by your computer or display and should be accepted as a guide only. If you require a specific match we suggest requesting a product sample first.

Customs Duty

In some countries products may be subject to Import Duty. The payment of this duty is the responsibility of the purchaser/addressee.


 

Privacy Policy

Dream Petticoats recognise the importance of protecting the privacy of your personal details as a user of this website.   We do not pass any details you submit to any third party.   We do not contact you unsolicited unless the matter involves any outstanding order.   Our privacy policy is under frequent review and any changes will be posted (in accordance with the Data Protection Act 1998).  

 

  

Secure Payments

 

 Dream Petticoats use Google Checkout or Paypal to process your Credit/Debit card payment. They automatically encrypt you confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).   Please note: You will not see the padlock logo to say that your payment is secure until you reach the Google or Paypal checkout information pages.


Returns Policy

 

dreampetticoats.co.uk follows the distance selling regulations 2000 (UK).   This means that you may return any off-the-shelf item to us for a full refund (excluding delivery charges) within 7 days of delivery providing the item is new and unused (and in original undamaged packaging).   Please note that Custom-Made items (any item where a customer chooses their own length and waist size)  or any sale items are excluded from this and may only be returned if faulty or not as specified.

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Custom Made Items Returns Policy

  

A custom made item is a made to measure product. All of our net skirts, petticoats and tutu's are made to order. We do not have any net skirts, petticoats or tutu's pre-made off the shelf. When an order is taken for a handmade item, that item is made up in our workshop to the specific colour and size that the customer has ordered therefore is a custom made product. In accordance with the distance selling regulations 2000 (UK) our policy for the return of custom made items is as follows.

If you wish to return a custom made to measure item you must follow this procedure in accordance with our terms and conditions. You must contact us within 7 days of receipt of the item that you want to return stating the reason why you want to return the item. All our custom made items are carefully checked for faults before we ship them but in the very unlikely event that a fault is found in the materials or workmanship, a replacement will be sent on receipt of the faulty item. All returns require a returns authorisation number which you can obtain by contacting us within 7 days of receipt of your item. The item you return must reach us within 7 days of you contacting us. Please ensure you obtain proof of posting or send via a recorded method as lost in the post returns will not be refunded or exchanged. If any custom made item has been returned simply because you have changed your mind or found the item not to be suitable, the sum of 30% will be deducted from the initial payment (i.e. you will be refunded 70% of the original sale excluding any special delivery charges). You will have to pay any postage charges to return any items to us. The 30% charge is to cover materials and labour costs for initially making the product for you. Any products returned to Dream Petticoats without prior arrangement and without a returns authorisation number will not be entered into as this is in violation of our terms and conditions. Dream Petticoats will not be responsible for sending unauthorised returns back to the customer. Any special delivery charges requested by the customer are also non-refundable.

Remittance Terms

All prices are shown in GBP (Pounds Sterling) Payment in full must be sent with all orders. If payment is made by cheque an additional 7 days will be added to the specified delivery times to allow for full clearance of the cheque.  

If you are shopping from outside the UK, your credit card will be charged in GBP and your credit card company will convert the transaction to your own currency. All trademarks are the properties of their respective owners and are acknowledged.

 

  

Link Exchange Policy

 

Please note that Dream Petticoats cannot be held responsible for the content of our linking partners websites as this is out of our control and impossible to monitor.   We do take care not to link with websites of an adult nature or any other website that is likely to offend.   If you do find that a link from the Dream Petticoats website leads to any unsuitable or offensive content on another site please do not hesitate to contact us and we shall remove the link immediately.

If you have any suggestions, queries or comments please feel free to email us at:

sales@dreampetticoats.co.uk 

Telephone - 0845 388 1980    (Mon-Fri    9am – 5pm)

 

or write to us at:

 

Dream Petticoats

36 High Ridge Park

Rothwell

Leeds

West Yorkshire

LS26 0NN

United Kingdom